SHOW NOTES
In this week’s Mind ReMapping Moment, I am joined by a fellow physician, a woman, and the owner of the GPS Doc. She is a former family caregiver, an independent health advocate, a healthcare navigation expert, a speaker, a consultant, and an author. We are discussing the article- The Empathy Gap which tackles why we must stop ignoring the obvious.
· How do we get our leaders to understand the value of improving emotional intelligence and resilience?
· How can one be trauma-informed in interaction with others?
· Why do we need to stop ignoring the obvious?
These and many more await you in this week’s special episode with Dr. Nicole Rochester, MD. A health equity consultant who launched health advocacy to help and guide others to understand and navigate the healthcare system. In this episode, she will discuss her article and how connecting with others is essential. Today, we will also learn how we can be trauma-informed when interacting with others.
What is The Empathy Gap all about?
The empathy gap explains why Black and Brown patients were disproportionately denied emergency medical care and hospital admission at the peak of the COVID-19 pandemic and why there is a long history of health and healthcare disparities for racially and ethnically minoritized individuals. The empathy gap illuminates the need for a more diverse workforce, not to check a box because we are more likely to demonstrate empathy when we see ourselves in others. Dr. Nicole wrote this after watching a documentary- The Color of Change, highlighting the disparate and inequitable care received by Black and Brown individuals during the COVID-19 pandemic. She was compelled to what she had been through and was taken back to her experiences.
The 90-second Encounter
The 90-second Encounter is a term Dr. Nicole coined in her TEDxTalk and was inspired by her caregiving journey. It is about spending the first 90 seconds of every Encounter just engaging with patients humanly. It is beneficial for the patients and will feed the soul of physicians and other healthcare providers. Connecting also filled Dr. Nicole every day, as physicians also got burnout, and establishing this was like an antidote and built that therapeutic alliance.
Tools to be more trauma-informed
First, we must recognize and be aware of what is happening with the people around us because collegial interaction is also impactful. Second is the acceptance of condition such as personal condition and societal condition and how it shows up in the organization. Lastly is taking action because knowing without effort makes no difference. As to what is stated in a quote, “When we know better, we do better.”
There are obvious things that get talked about and not-so-obvious things that people will not discuss. Such as how everything is business and that most decisions are made around profitability. Leadership need to acknowledge the problem and takes innovative step to solve it. The tools mentioned above are part of skill building which is what we need to close the empathy gap. Until we re-examine our thoughts and be willing to be in another person’s shoes, shift perspective, and take action, take the next step. Then we will not get anywhere, and we will be unable to close that empathy gap.
About Dr. Nicole Rochester, MD
Dr. Nicole Rochester is a Board-Certified pediatrician with over 20 years of experience practicing and teaching medicine. She is the founder and CEO of Your GPS Doc, LLC, an innovative company that elevates the voices of patients and family caregivers through private health advocacy services.
Dr. Rochester was inspired to launch her company after caring for her late father and witnessing the healthcare system from the other side of the stethoscope. She realized that her medical knowledge, expertise, and influence allowed her to be a powerful advocate for her dad; many family caregivers need that advantage. She is committed to using her personal and professional experiences
Connect with Dr. Nicole Rochester, MD via the following:
Website: https://yourgpsdoc.com/
Email: nrochester@yourgpsdoc.com
Instagram: https://www.instagram.com/yourgpsdoc/
Twitter: https://twitter.com/yourgpsdoc
Facebook: https://www.facebook.com/yourgpsdoc
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Hosted by: Dr. Maiysha Clairborne Check out my TEDx talk https://youtu.be/iOboT5uRhXU
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