Communication That Transforms: Create Psychological Safety Through Trauma Informed Communication
What if the way you communicated completely transformed your environment and the people around you?
Traumatic experience is something that most people have had to deal with. However, trauma in a person is not something you can always see. This is because people are walking around listening and speaking through the filters of their own lived experience without the awareness that others are doing the same. This leads to a listening that breeds intolerance and separation, in a time when what people want most is to connect. How do you recognize, respond, navigate and even mitigate trauma in others?
It is hard to create psychological safety in an environment and society that perpetuates unsafe practices. However, our communication is what connects us, and whether you are leading a household, a community, or an organization, your communication is the foundation of your overall effectiveness.
Communication That Transforms is a Course Based on Brain Science that Will Help You
- Understand how the brain works why people think, respond and behave in the ways they do so you can respond from a place of understanding.
- Understand different types of communication that happen based on different models of the world, and be more effective at having people hear what you say not what they think you said
- Navigate conflict and challenging conversations easily
- Sharpen your listening to notice both verbal and non-verbal cues that help you see whether people are engaging, disconnecting, becoming activated while you are communicating with them.
- Learn how trauma is universal, and how it affects all listening and speaking, and use that knowledge to avoid and better navigate communication land mines
- Learn communication that creates psychological safety for yourself and for the people around you.
- Create a trauma informed environment and improve your personal and professional relationships
- Help your organization or health system improve equity by sharing this with them as well.
“Trauma Informed Listening & Speaking is an Equity Practice. In the trauma informed journey awareness is only the first step”. ~Dr. Maiysha Clairborne MD
Who This Course is For Individuals & Organizations:
- Corporate & Organizational Executive Leaders
- Hospital & Healthcare Leaders & Staff
- DEI & Health Equity Leaders
- Medical Students & Residents
- Medical Associations
- Healthcare Payors & Pharmaceutical Companies
- Community Facing Organizations & Non-Profits
- Faith Based Communities & Leaders
Utilizing Neuroscience & Emotional Intelligence as Tool for Creating Psychological Safety
Neurolinguistic Programming is a methodology encased in a set of tools that combines neuroscience, psychology and linguistic science. Neurolinguistic Programming starts by expanding a person’s listening and thinking by making them aware of the filters that they see life through. It then adds in tools of emotional regulation, thought reframing, and belief change to provide a trauma informed lens from which to now interact. Combined, these tools provide skills for communicating in a trauma responsive way that helps leaders connect and build bridges with their listener.
See the course overview
Foundations
Introduction to the Brain
- Understanding the Brain & How We Process Information
- The Already Always Way We Listen & Communicate
- New Assumptions for Empowerment
- Creating SMART Goals & Well Formed Outcomes That Create Results
Understanding Trauma
Understanding Trauma & Psychological Safety
- The Trauma Informed Journey
- Trauma, The Brain, & Our Communication
- Defining The Elements of Emotional Intelligence
- Distinguishing Emotional Fluency
- Defining Psychological Safety
- Tools for Emotional Regulation
- Foundations of Creating Psychological Safety
Expanding Your Listening
Expanding Our Capacity to Listen
- Understanding How We Represent Language
- Listening Beyond the Words
- Understanding Non-Verbal Communication
- Listening From Curiosity
- Listening for Another’s Values (What’s Important to Them)
- The Three Positions of Listening for Conflict
- The 6 Awarenesses of Listening
- The Assumptions In Our Speaking & How to Hear Them in Others
Conscious Use of Language
Language to Connect & Transform
- How We Delete, Distort, & Generalize Information
- Powerful Questions to Get to the Root of Concerns
- The Specificity & Abstraction of Language
- Navigating Resistance in Conversation
- Frames to Help Shift Perspective
- De-escalating Difficult Conversations
Practical Application
Moving from Trauma Aware to Trauma Informed
- Integrating Trauma Responsiveness in Your Organization
- Using These Tools in Your Organization
- Applying The Tools in Your Relationships
- Creating Personal Accountability & Sustainability
From Trauma Aware to Trauma Informed
We take leaders through the trauma informed journey, beginning with trauma awareness. In understanding trauma, and its impact on our brain, behavior and communication, one becomes more trauma sensitive. Then we move into practical tools that teach you:
- Emotional Intelligence, Psychological Safety, & Listening as an Equity Practice
- Emotional Regulation Techniques for Navigating One’s Own Trauma Activations
- Practical Communication Tools for Navigating Resistance and Challenging Communication
- Tips for Integrating Trauma Informed Tools into Your Organization, Relationships, & Life
CME Disclosure & Accreditation Statement for Physicians & Healthcare Professionals
Accreditation Statement: In support of improving patient care, Rush University Medical Center is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Joint Providership Statement: This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of Rush University Medical Center and Mind ReMapping Company LLC. Rush University Medical Center is accredited by the ACCME to provide continuing medical education for physicians.
Credit Designation Statements
For Medicine: Rush University Medical Center designates this live activity for a maximum of 22.00 AMA PRA Category 1 Credit(s)TM. Physicians should claim only credit commensurate with the extent of their participation in the activity.
Successful completion of this CME activity, which includes participation in the evaluation component, enables the learner to earn credit toward the CME of the American Board of Surgery’s Continuous Certification program. It is the CME activity provider’s responsibility to submit learner completion information to ACCME for the purpose of granting ABS credit.
Rush University Medical Center does not share learner data with any other party. If you intend to share learners’ names or contact information with an ineligible company, you must obtain explicit consent of each individual learner. The consent must be clearly visible and not hidden in a long list of terms or conditions.