Create Trust & Psychological Safety Through Trauma Informed Communication
Most communication breaks down not because people don’t talk—but because they don’t feel safe enough to tell the truth, ask questions, or repair missteps. The “Communication That Transforms” Online Course gives leaders and teams a framework and simple practices to create trust and psychological safety in real time through connected, conscious communication —so people feel seen, heard, and valued while work moves forward. Mind Remapping
Your communication can transform outcomes—for clients, teams, and leaders. Rooted in neuroscience and emotional intelligence, this course uses the R.E.M.A.P.™ Framework to help healthcare professionals speak, listen, and lead in ways that build safety, connection, and belonging.
The R.E.M.A.P.™ Framework: Your Foundation for Learning
This course is structured around your future behaviors, not just learned content. You’ll cultivate:
- Recognize, Reflect, Regulate, & Respect – Foster self-awareness and ethical presence in communication
- Emotional Awareness & Courage – Lean into hard conversations with empathy and composure
- Model, Mirror & Mend – Role model trust and repair when things go sideways
- Adaptability, Accountability & Acknowledgement – Navigate complexity with cultural humility and responsibility
- Practice Progress Over Perfection – Embrace continuous growth and resilience as your communication evolves
“Trauma Informed Listening & Speaking is an Equity Practice. In the trauma informed journey awareness is only the first step”. ~Dr. Maiysha Clairborne MD
What You’ll Gain
- Reveal how trauma influences communication and the window of tolerance. (Recognize, Reflect & Respect)
- Understand how trauma, emotional fluency, and psychological safety shape the workplace. (Emotional Awareness & Courage)
- Build trust through listening, advanced language frameworks, and emotional regulation. (Adaptability, Accountability & Acknowledgement)
- Practice trauma-informed tools for real conversations, from resistance to repair. (Model, Mirror & Mend)
- Plan for sustainability—integrate trauma-responsive communication into daily practice. (Practice Progress Over Perfection)
Who This Course is For:
- Corporate & Organizational Executive Leaders
- Hospital & Healthcare Leaders & Staff
- Culture & Engagement Leaders
- Medical Students & Residents
- Medical Associations
- Community Facing Organizations & Non-Profits
- Faith Based Communities & Leaders
See the course overview
Communication Foundations
Communication and the Brain
- Understanding the Brain & How We Process Information
- The Already Always Way We Listen & Communicate
- New Assumptions for Empowerment
- Creating SMART Goals & Well Formed Outcomes That Create Results
- Introduction to the R.E.M.A.P. Framework
Understanding Trauma
Understanding Trauma & Psychological Safety
- Why The Trauma Informed Journey
- Trauma, The Brain, & Communication
- The Interconnection of Trust & Safety
- What Creates & Destroys Trust and Safety
- The Interconnection of Trust & Safety
- Emotional Intelligence & Emotional Fluency
- Tools for Emotional Regulation
- Creating Brave and Safe Spaces
Expanding Your Listening
Expanding Our Capacity to Listen
- Rapport as the Foundation to Connection
- Listening Beyond the Words
- Non-Verbal Communication: The 93%
- Listening From Curiosity
- Listening for Another’s Values (What’s Important to Them)
- The Three Positions of Listening
- The 6 Awarenesses of Listening
- The Assumptions In Our Speaking & How to Hear Them in Others
Conscious Use of Language
Language to Connect & Transform
- How We Delete, Distort, & Generalize Information
- Powerful Questions to Get to the Root of Concerns
- The Specificity & Abstraction of Language
- Navigating Resistance in Conversation
- Frames to Help Shift Perspective
- Providing Effective Feedback
- De-escalating Conflict
- Navigating Difficult Conversations
Practical Application
Moving from Trauma Aware to Trauma Informed
- Integrating Trauma Responsiveness in Your Organization
- Using These Tools in Your Organization
- Applying The Tools in Your Relationships
- Creating Personal Accountability & Sustainability
From Trauma Aware to Trauma Informed
We take leaders through the trauma informed journey, beginning with trauma awareness. In understanding trauma, and its impact on our brain, behavior and communication, one becomes more trauma sensitive. Then we move into practical tools that teach you:
- Emotional Intelligence, Psychological Safety, & Listening as an Equity Practice
- Emotional Regulation Techniques for Navigating One’s Own Trauma Activations
- Practical Communication Tools for Navigating Resistance and Challenging Communication
- Tips for Integrating Trauma Informed Tools into Your Organization, Relationships, & Life
