Create Trust Psychological Safety in Healthcare: Learn Trauma Informed Communication
What if the way you communicated completely transformed your effectiveness with leaders, patients, colleagues and the people in your personal life?
It is hard to create psychological safety in an environment, a system, a society that perpetuates behaviors that constantly have us on guard. However, our communication is what connects us, and whether you are leading a household, a practice, a hospital, or an entire medical system, your communication is the foundation and ultimate driver of your effectiveness.
Why is this for Physicians & Providers
- Understand the many manifestations of trauma
- Recognize how trauma impacts patient trust & transparency
- Learn the types of communications that can either cultivate or threaten trust in both patients and fellow colleagues
- Get to the root of resistance & cultivate deeper trust with patients more quickly
- Manage difficult conversations & conflict with relative ease
- Learn trauma responsive language to navigate emotionally intense interactions
- Effectively address harmful and unacceptable behaviors and be fully heard and understood
Why is this for Healthcare Leaders & Executives
- Understand the many expressions of trauma & trauma activation in self and others
- Recognize how trauma impacts provider well-being, health equity and access to care
- Learn what threatens & creates psychological safety and the impact to a culture
- Learn the communication & interactions that cultivate trust and safety in those you lead
- Provide better and more effective feedback and motivate your teams to bring their best self
- Contribute to the well-being of your providers and staff
- Create a culture that helps your workforce thrive
“Trauma Informed Listening & Speaking is an Equity Practice. In the trauma informed journey awareness is only the first step”.
A Course Based in Neuroscience that Will Help You
- Reveal why people think, respond and behave in the ways they do so you can respond from a place of understanding.
- Help you to be more effective at having people hear what you say not what they think you said
- Sharpen your listening to notice both verbal and non-verbal cues that help you see whether people are engaging, disconnecting, becoming activated while you are communicating with them.
- Expand emotional intelligence, enabling you to better identify, regulate, navigate, and communicate during emotionally intense situations.
- Help you understand how trauma is universal, and how it affects all listening and speaking, so you can use that knowledge to avoid and better navigate communication land mines
- Help you to navigate conflict and challenging conversations easily
- Learn communication that creates trust and psychological safety for yourself and the people you interact with (at all levels).
- Create a trauma informed, psychologically safe spaces that will help you and the people around you thrive
Utilizing Neuroscience & Emotional Intelligence as Tool for Creating Psychological Safety
Neurolinguistic Programming is a methodology encased in a set of tools that combines neuroscience, psychology and linguistic science. Neurolinguistic Programming starts by expanding a person’s listening and thinking by making them aware of the filters that they see life through. It then adds in tools of emotional regulation, thought reframing, and belief change to provide a trauma informed lens from which to now interact. Combined, these tools provide skills for communicating in a trauma responsive way that helps leaders connect and build bridges with their listener.
See the course overview
Foundations
Introduction to the Brain
- Understanding the Brain & How We Process Information
- The Already Always Way We Listen & Communicate
- New Assumptions for Empowerment
- Creating SMART Goals & Well Formed Outcomes That Create Results
Understanding Trauma
Understanding Trauma & Psychological Safety
- The Trauma Informed Journey
- Trauma, The Brain, & Our Communication
- Defining The Elements of Emotional Intelligence
- Distinguishing Emotional Fluency
- Defining Psychological Safety & Trust
- Cultivating Trust & Psychological Safety in Daily Interactions
- Tools for Emotional Regulation
Expanding Your Listening
Expanding Our Capacity to Listen
- Understanding How We Represent Language
- Listening Beyond the Words
- Understanding Non-Verbal Communication
- Listening From Curiosity
- Listening for Another’s Values (What’s Important to Them)
- The Three Positions of Listening for Conflict
- The 6 Awarenesses of Listening
- The Assumptions In Our Speaking & How to Hear Them in Others
Conscious Use of Language
Language to Connect & Transform
- How We Delete, Distort, & Generalize Information
- Powerful Questions to Get to the Root of Concerns
- The Specificity & Abstraction of Language
- Navigating Resistance in Conversation
- Frames to Help Shift Perspective
- Creating Psychological Safety With Our Words: Additional Language Frames
- De-escalating Difficult Conversations
Practical Application
Moving from Trauma Aware to Trauma Informed
- Integrating Trauma Responsiveness in Your Organization
- Using These Tools in Your Organization
- Applying The Tools in Your Relationships
- Creating Personal Accountability & Sustainability
This Course is For Individuals & Organizations:
- Hospital & Healthcare Executives Leaders & Staff
- Physicians, Advanced Practice Providers & Allied Health Practitioners
- DEI & Health Equity Leaders
- Medical Students & Residents
- Medical Associations
- Healthcare Payors
- Private Practice Owners
From Trauma Aware to Trauma Informed
We take leaders through the trauma informed journey, beginning with trauma awareness. In understanding trauma, and its impact on our brain, behavior and communication, one becomes more trauma sensitive. Then we move into practical tools that teach you:
- Emotional Intelligence, Psychological Safety, & Listening as an Equity Practice
- Emotional Regulation Techniques for Navigating One’s Own Trauma Activations
- Practical Communication Tools for Navigating Resistance and Challenging Communication
- Tips for Integrating Trauma Informed Tools into Your Organization, Relationships, & Life
Learner Objectives:
- Define Trauma, recognize it’s impact on our thinking, communication and behavior, and identify the relationship between trauma, stress, and the window of tolerance.
- Define psychological safety, what creates or destroys it, and recognize how psychological safety impacts health equity, patient trust, employee well-being, workforce stability, and the provision of culturally appropriate care.
- Identify the trauma informed journey, and utilize trauma informed listening and speaking to cultivate rapport, trust, and psychological safety with patients and interprofessional between colleagues and leaders.
- Identify practical and applicable next steps for creating a plan and accountability structures for ongoing training and development in order to bring psychological safety and trauma responsiveness to leaders, providers, employees and staff.
Principal Faculty: Maiysha Clairborne
The course director(s), planner(s), faculty and reviewer(s) of this activity have no relevant financial relationship(s) with ineligible companies to disclose.
-
- The course is delivered through online platform
- Instructions: In order to obtain credit, each participant is expected to complete the online material in its entirety and complete a quiz at the end of the course with a minimum 80% passing grade. Participants will then evaluate the course and claim credit. The course is expected to take 12 hours to complete.
- Estimated time to complete the educational activity; 21 hours
- Dates of the original release
- Begin Date – 4/4/2024
- End Date – 4/3/2027
CME Disclosure & Accreditation Statement for Physicians & Healthcare Professionals
Disclosure Information
As a provider of continuing education, Rush University Medical Center asks everyone who has the ability to control or influence the content of an educational activity to disclose information about all of their financial relationships with ineligible companies within the prior 24 months. There is no minimum financial threshold; individuals must disclose all financial relationships, regardless of the amount, with ineligible companies. Individuals must disclose regardless of their view of the relevance of the relationship to the education. Mechanisms are in place to identify and mitigate any potential conflicts of interest prior to the start of the activity. All information disclosed must be shared with the participants/learners prior to the start of the educational activity.
Unapproved Uses of Drugs/Devices: In accordance with requirements of the FDA, the audience is advised that information presented in this continuing medical education activity may contain references to unlabeled or unapproved uses of drugs or devices. Please refer to the FDA approved package insert for each drug/device for full prescribing/utilization information.
The course director(s), planner(s), faculty and reviewer(s) of this activity have no relevant financial relationship(s) with ineligible companies to disclose.
Accreditation Statement: In support of improving patient care, Rush University Medical Center is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Joint Providership Statement: This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of Rush University Medical Center and Mind ReMapping Company LLC. Rush University Medical Center is accredited by the ACCME to provide continuing medical education for physicians.
Credit Designation Statements
For Medicine: Rush University Medical Center designates this enduring activity for a maximum of 22.00 AMA PRA Category 1 Credit(s)TM. Physicians should claim only credit commensurate with the extent of their participation in the activity.
Successful completion of this CME activity, which includes participation in the evaluation component, enables the learner to earn credit toward the CME of the American Board of Surgery’s Continuous Certification program. It is the CME activity provider’s responsibility to submit learner completion information to ACCME for the purpose of granting ABS credit.