Create Trust & Psychological Safety Through Trauma Informed Communication
What if the way you communicated completely transformed your environment and the people around you? What if your communication could leave people feeling seen, heard, respected, valued, and welcomed?
It is hard to create psychological safety in an environment and society that perpetuates unsafe practices. However, our communication is what connects us, and whether you are leading a household, a community, or an organization, your communication is the foundation of your overall effectiveness.
A Course Based in Neuroscience that Will Help You
- Reveal why people think, respond and behave in the ways they do so you can respond from a place of understanding.
- Help you to be more effective at having people hear what you say not what they think you said
- Sharpen your listening to notice both verbal and non-verbal cues that help you see whether people are engaging, disconnecting, becoming activated while you are communicating with them.
- Expand emotional intelligence, enabling you to better identify, regulate, navigate, and communicate during emotionally intense situations.
- Help you understand how trauma is universal, and how it affects all listening and speaking, so you can use that knowledge to avoid and better navigate communication land mines
- Help you to navigate conflict and challenging conversations easily
- Learn communication that creates trust and psychological safety for yourself and the people you interact with (at all levels).
- Create a trauma informed, psychologically safe spaces that will help you and the people around you thrive
“Trauma Informed Listening & Speaking is an Equity Practice. In the trauma informed journey awareness is only the first step”. ~Dr. Maiysha Clairborne MD
Who This Course is For Individuals & Organizations:
- Corporate & Organizational Executive Leaders
- Hospital & Healthcare Leaders & Staff
- DEI & Health Equity Leaders
- Medical Students & Residents
- Medical Associations
- Healthcare Payors & Pharmaceutical Companies
- Community Facing Organizations & Non-Profits
- Faith Based Communities & Leaders
Utilizing Neuroscience & Emotional Intelligence as Tool for Creating Psychological Safety
Neurolinguistic Programming is a methodology encased in a set of tools that combines neuroscience, psychology and linguistic science. Neurolinguistic Programming starts by expanding a person’s listening and thinking by making them aware of the filters that they see life through. It then adds in tools of emotional regulation, thought reframing, and belief change to provide a trauma informed lens from which to now interact. Combined, these tools provide skills for communicating in a trauma responsive way that helps leaders connect and build bridges with their listener.
See the course overview
Foundations
Introduction to the Brain
- Understanding the Brain & How We Process Information
- The Already Always Way We Listen & Communicate
- New Assumptions for Empowerment
- Creating SMART Goals & Well Formed Outcomes That Create Results
Understanding Trauma
Understanding Trauma & Psychological Safety
- The Trauma Informed Journey
- Trauma, The Brain, & Our Communication
- Defining The Elements of Emotional Intelligence
- Distinguishing Emotional Fluency
- Defining Psychological Safety
- Tools for Emotional Regulation
- Foundations of Creating Psychological Safety
Expanding Your Listening
Expanding Our Capacity to Listen
- Understanding How We Represent Language
- Listening Beyond the Words
- Understanding Non-Verbal Communication
- Listening From Curiosity
- Listening for Another’s Values (What’s Important to Them)
- The Three Positions of Listening for Conflict
- The 6 Awarenesses of Listening
- The Assumptions In Our Speaking & How to Hear Them in Others
Conscious Use of Language
Language to Connect & Transform
- How We Delete, Distort, & Generalize Information
- Powerful Questions to Get to the Root of Concerns
- The Specificity & Abstraction of Language
- Navigating Resistance in Conversation
- Frames to Help Shift Perspective
- De-escalating Difficult Conversations
Practical Application
Moving from Trauma Aware to Trauma Informed
- Integrating Trauma Responsiveness in Your Organization
- Using These Tools in Your Organization
- Applying The Tools in Your Relationships
- Creating Personal Accountability & Sustainability
From Trauma Aware to Trauma Informed
We take leaders through the trauma informed journey, beginning with trauma awareness. In understanding trauma, and its impact on our brain, behavior and communication, one becomes more trauma sensitive. Then we move into practical tools that teach you:
- Emotional Intelligence, Psychological Safety, & Listening as an Equity Practice
- Emotional Regulation Techniques for Navigating One’s Own Trauma Activations
- Practical Communication Tools for Navigating Resistance and Challenging Communication
- Tips for Integrating Trauma Informed Tools into Your Organization, Relationships, & Life