In this episode, I will guide you through the importance of listening, the significance of non-verbal cues and how they impact the way others interpret what we say. Get to the root cause of common communication mistakes and misunderstandings by learning how to truly listen and respond thoughtfully with me.

Key Takeaways: 

• What Does It Mean to Communicate Effectively? – Effective communication goes beyond simply speaking clearly or getting your point across. It involves ensuring that the message received by the listener closely matches the message you intended to send.
• Matching Intention with Interpretation – Intention is what we mean to say, while impact is how the other person understands it. Even with good intentions, our message might not come across as we hope, leading to misunderstandings. It’s important to realize that what we mean and how it’s received aren’t always the same.
• The Challenge of Technology in Communication – While technology has made communication faster and more convenient, it also presents the challenge of losing important elements of communication like tone, body language, and facial expressions.
• Communication is a Process – Communication is a process that involves many layers and can have a significant impact on the outcomes of our interactions. When we approach communication as a process, we open ourselves up to more flexible and effective conversations that are more likely to lead to positive outcomes.

Helpful Resources: 

• Listen Beyond Your Own Filters – Listening is a complex process that involves managing different filters and viewpoints. By being mindful of our own filters, considering the filters of others, and paying attention to the overall conversation, we can become better listeners and communicate more effectively.

• Clarifying Communication – Communication typically flows from listening to responding. However, this process can be flawed if clarification is not included. We must recognize that communication involves checking and confirming the accuracy of the information exchanged.
• Respond with Respect, Awareness, and Compassion – Mindful communication means listening carefully, responding respectfully, and handling emotions with compassion. It’s important to truly understand the other person, stay fully present in the conversation, and pay attention to both what they say and how they say it.

Notable Highlights: 

“When one is effective, they can tell they are effective because the communication lands with the listener in the way it was intended.”

“The brain actually operates in pictures and then encodes things into words.”

“No one can communicate perfectly all the time, so we must extend grace and compassion for that.”

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Hosted by: Dr. Maiysha Clairborne 

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